Faith-filled finds from independent Christian makers
Last updated: June 12, 2026
Because MaranBox is a marketplace of independent sellers, each seller fulfills and stands behind their own orders. This policy sets the platform-wide baseline; a seller may offer more generous terms on their shop page.
Unless a listing states otherwise, items may be returned within 30 days of delivery in unused, original condition and packaging. Buyers contact the seller through their order page to start a return; return shipping is paid by the buyer unless the item arrived damaged, defective, or not as described. Custom/personalized items, digital downloads, intimate goods, and perishables are non-returnable unless they arrive damaged or defective.
How refunds work on MaranBox: you pay each seller directly through the seller's own payment processor (Stripe or PayPal). MaranBox is never in the flow of funds — we do not receive, hold, or disburse your payment, so only the seller can execute a refund, through the same processor that took the payment.
Approved refunds are issued by the seller to the original payment method, normally within 5–10 business days of the seller receiving the return. If a seller is unresponsive for 5 business days, escalate to MaranBox support: we will mediate the dispute and may direct the seller to refund (and suspend sellers who refuse a refund owed under this policy), but because we never hold your funds we cannot ourselves reverse the charge. Where mediation fails, you may also pursue the buyer-protection or chargeback process offered by your payment method.
Orders may be cancelled before the seller ships them. Once shipped, use the return process instead.
Open a dispute from your order page if a problem cannot be resolved directly with the seller. MaranBox mediates disputes and decides outcomes under this policy, but the refund itself is always executed by the seller through their payment processor. Our resolution decision under this process is final to the extent permitted by law. Nothing here limits rights you have under mandatory consumer-protection law (or under your card network's or PayPal's own protection programs). This policy is part of our Terms of Service.